Shipping policy

Shipping Policy

We aim to deliver your order as quickly and smoothly as possible.

Delivery time
Orders are typically processed within 1–2 business days.
Estimated delivery time within Sweden is 2–4 business days.
During promotions or periods of high demand, delivery times may be slightly longer.

Estimated delivery times within the EU (DHL, by shipping zone)
Delivery times vary depending on destination. As a general guide:

Zone 1 – Nordic neighboring countries (Denmark, Finland, Norway): 2–4 business days
Zone 2 – Western and Central Europe (Germany, Netherlands, Belgium, France, Austria, Poland): 3–5 business days
Zone 3 – Southern and Eastern Europe (Italy, Spain, Portugal, Greece, Baltic states, and other EU countries): 4–7 business days

These are estimated transit times and may vary depending on customs processing, local conditions, or other factors outside our control.

Shipping
Shipping costs are displayed at checkout before you complete your purchase.
We work with established carriers to ensure safe delivery.

Delivery method
Your order will be delivered to the pickup point or address you select at checkout.
Once your order has shipped, you'll receive a shipping confirmation with tracking information by email.

Unclaimed packages
If you do not collect your package and it is returned to us, we reserve the right to charge a fee for handling and return shipping.

Delays
We are not responsible for delivery delays caused by the carrier or other circumstances beyond our control.

Damage during delivery
If your package is damaged upon delivery, please contact us as soon as possible at clientservices@eloe.se and we'll help you further.

Contact
If you have any questions about your delivery, feel free to contact us at clientservices@eloe.se

A note on the shipping zone times: these are typical DHL Europe transit estimates, not figures pulled from your actual DHL contract — worth double-checking against your DHL service agreement before publishing.