Terms of service
Welcome to ELOÉ. The terms "we," "us," and "our" refer to ELOÉ. We provide this website, including all related information, content, features, products, and services (the "Services"), to you as a customer.
The website runs on technology from Shopify, which enables us to provide the Services.
By visiting or using our Services, you agree to these Terms of Service ("Terms"). If you do not agree to the Terms, you should not use our Services.
- Personal data and privacy (GDPR)
We process personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).
Personal data is processed to:
- fulfill contracts (e.g. managing orders and deliveries)
- comply with legal obligations (e.g. bookkeeping)
- meet legitimate interests (e.g. customer service)
- where applicable, based on consent (e.g. marketing)
More information about how we process your personal data can be found in our Privacy Policy.
Personal data may be transferred outside the EU/EEA, for example via Shopify, in accordance with applicable law and with appropriate safeguards.
- Access and account
You must be at least 18 years old, or have parental/guardian consent, to use our Services.
You are responsible for:
- ensuring your information is accurate and up to date
- protecting your login credentials
- all activity that occurs through your account
- Products and information
We strive to display our products as accurately as possible. However, colors and details may vary depending on your screen and settings.
We reserve the right to:
- change product range and prices
- limit quantities
- update information without prior notice
- Orders
When you place an order, it constitutes an offer to purchase.
An order is binding only once it has been confirmed by us via email.
We reserve the right to:
- refuse or cancel orders
- correct inaccurate information
- Prices and payment
All prices are stated in SEK, including VAT, unless otherwise indicated.
Any shipping costs are shown at checkout.
You are responsible for ensuring that payment details are correct and that payment can be processed. - Shipping and delivery
Delivery times are estimates and may be affected by external factors.
Risk for the goods passes to you once they have been delivered. - Returns and right of withdrawal
You have the right to cancel your purchase within 14 days in accordance with EU consumer protection law.
Returns are made using our prepaid return shipping label (99 SEK), which is deducted from your refund.
See our Return Policy for full terms. - Complaints/claims
In the event of a product defect, you have the right to make a claim for up to three (3) years under Swedish consumer law.
Contact us regarding any claim and we will assist you further. - Intellectual property
All content on the website belongs to ELOÉ or its licensors and is protected by copyright and trademark law.
Material may not be copied or used without written permission. - Third-party services
Certain functions are provided by third parties (e.g. payment and logistics).
We are not responsible for the content or services of these parties. - Limitation of liability
We are not liable for indirect or consequential damages.
Nothing in these Terms limits your rights under mandatory consumer protection law. - Governing law
These Terms shall be interpreted in accordance with Swedish law.
Disputes shall be resolved by a Swedish general court.
You also have the option to turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). - Changes to terms
We reserve the right to update these Terms. The latest version is always available on the website. - Contact
Questions about these Terms can be sent to:
ELOÉ
Email: clientservices@eloe.se
Brunsoppsgatan 9
74945 Enköping