Frequently asked questions about deliveries
What does it mean to pre-order a scarf?
When you pre-order a scarf, you place the product in the cart and pay as usual. If you pre-order a scarf, we guarantee that you will secure a copy. As we produce in limited editions, we offer pre-ordering as an opportunity to be among the first to own a scarf from ELOÈ. When pre-ordering, a limited selection of payment options is offered, but your payment is always made securely via card.
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know, and we will do our best to resolve it together with you.
Are some purchases non-returnable?
We cannot accept returns on products that have been used, damaged, or are missing their gift packaging.
When will I receive my order?
We will work quickly to deliver your order as soon as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in Como, Italy. We carefully select our manufacturing partners to ensure that our products are of high quality and affordable.
How much is shipping?
Shipping is calculated based on your location and the items in your order. You will always know the shipping cost before completing your purchase.